Returns & Refunds
Our return and refund policy for a hassle-free experience.
Please note: Parduota works with buyers and sellers across multiple countries. Return eligibility, deadlines, and procedures may vary depending on the buyer's location, seller's location, product category, and applicable consumer protection laws.
Return Policy Overview
- • You have 14 days from the date of delivery to return most unused items.
- • Items must be returned in their original packaging, uninstalled, and in a resellable condition.
- • Certain items, custom-made products, personalised goods, or products restricted by applicable regulations may not be eligible for return.
How to Start a Return
Start Return Request
Go to your orders and request a return from the seller.
Ship the Item
Package the item securely and ship it back using the provided return label or your own courier.
Refund Issued
Once the seller receives and inspects the item, a refund will be issued to your original payment method.
💳 Refund Processing
Refunds usually take 3-5 business days to appear on your account after approval, depending on your bank.
🤝 Need Help?
If you have any issues with a return or a dispute with a seller, our support team is here to help.
Frequently Asked Questions
I no longer need my item. What should I do?
You can return your item if it meets the return criteria. Use the 'Start Return Request' option in your orders.
My item developed a fault after purchase. What should I do?
Contact support or start a return request detailing the fault. We will guide you through the process.
How do I start a return?
Navigate to 'My Orders', find the relevant order, and click on 'Start Return Request'.
Where can I find my order?
You can find all your past purchases in the 'My Orders' section of your account or use the Order Lookup tool.